Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer free standard shipping on orders above £25. You can also opt for expedited shipping.

Which payment methods are accepted in the Online Shop?

We accept payments via PayPal, MasterCard and Visa.

How long will delivery take?

Free standard shipping will take 5-7 working days to reach your doorstep. Expedited shipping will take 2-3 days.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

If you place order before 4:30, it will be handled the same day. Otherwise, we will process it next day.

Do I receive an invoice for my order?

You receive an invoice at delivery of the ordered goods.

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